Terms and conditions

1. Who you are dealing with

These terms apply to every order placed with Hostinecuboudu Ltd, company number 16729481, VAT number GB725647951, trading as Boudu Chairworks, 12 Whitworth St W, Manchester M1 5NZ, whether through this website, by email or by telephone.

2. Prices and how an order is made

Prices on the website are starting prices for the timber and finish described, include VAT at 20 per cent and cover delivery to mainland England, Scotland and Wales. Trade prices are quoted ex VAT. The enquiry form sends a request, not an order. A contract exists once we have emailed a quotation, you have accepted it and the deposit has cleared. If a price is wrong through an obvious error we will say so before accepting.

3. Payment and lead times

Half the value is payable when the order is placed and the balance before delivery. Trade accounts may be offered 30 day terms; on late payment we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Lead times in the quotation are worked out from the timber and upholstery in hand and may move if a supplier lets us down.

4. Cancelling

If you are buying as a consumer at a distance, the Consumer Contracts Regulations 2013 give you 14 days from delivery to cancel a stock chair and return it unused; we refund the price and standard delivery within 14 days of getting it back, and return carriage is yours. Chairs cut, finished or upholstered to your specification are made to measure goods and cannot be cancelled once cutting has started, which does not affect your rights if they are faulty.

5. Quality and the guarantee

Under the Consumer Rights Act 2015 goods must be as described, of satisfactory quality and fit for purpose. Our ten year frame guarantee runs alongside those rights and covers the joints and the frame in normal domestic or contract use. Timber moves and darkens, and grain, colour and figure vary between boards; that is not a fault.

6. Law

These terms are governed by the law of England and Wales.